Here’s a revised version of the Privacy Policy tailored for MedOne India Private Limited with all instances of Repill Technologies Private Limited and related references replaced appropriately:
Privacy Policy
MedOne India Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at [Insert Registered Address], India, is the owner of the brand MedOne and operates the web-based platform www.med1india.com and mobile application MedOne (collectively, the “Platform”). MedOne India Private Limited is responsible for operating and managing the Platform.
This privacy policy (“Privacy Policy”) describes the policies and procedures applicable to the collection, use, disclosure, and protection of Your information shared with Us while You use the Platform. For the purposes of this Privacy Policy, “We”, “Us”, or “Our” refers to MedOne India Private Limited, and the terms “You”, “Your”, “Yourself”, or “User” refer to the user of the Platform. We value the trust You place in Us. That is why, We maintain reasonable security standards for securing transactions and Your information.
This Privacy Policy is an electronic record under the Information Technology Act, 2000 and the rules made thereunder. This Privacy Policy does not require any physical, electronic, or digital signature and has been published in accordance with the provisions of the Information Technology Act, 2000 and the applicable rules.
We take the privacy of Your information seriously. This Privacy Policy describes the types of personal information We collect, the purposes for which We collect it, the parties with whom We may share it, the measures We take to protect the security of Your data, and Your rights and choices regarding Your personal information.
By visiting the Platform or creating an account (Account), You accept and agree to be bound by this Privacy Policy and consent to Us collecting, storing, processing, transferring, and sharing Your personal information in accordance with this Privacy Policy.
Children Under the Age of 18
If You are under 18 years of age:
- You confirm that You are accessing the Platform through a parent or legal guardian;
- Such parent or guardian has accepted this Privacy Policy on Your behalf;
- You have permission to use the Services under their supervision.
Policy Updates
We may update this Privacy Policy to comply with legal or administrative changes. If We make significant changes, We will notify You via prominent notice on the Platform or through other appropriate communication channels. Your continued use of the Platform after such updates constitutes Your acceptance of the updated Privacy Policy.
Data We Collect
We may collect the following categories of information:
1. Personal Information: This includes Your name, mobile number, email address, date of birth, gender, address, identity proof documents (PAN, passport, etc.), and other voluntarily submitted information.
2. Sensitive Personal Information: This includes:
- Passwords;
- Financial details (bank account, credit/debit card, UPI);
- Health and medical history;
- Sexual orientation;
- Biometric and physiological details;
- Any government-acknowledged sensitive data.
3. Transactional Information: This includes records of orders, payments, preferences, and other interactions with the Platform.
4. Health-Related Information: Includes medical history, prescriptions, treatment plans, dosage, lab results, etc.
5. Location-Based Information: We may collect Your precise or approximate location when the Platform is accessed. You may disable this via device settings, but it may affect functionality.
6. App Permissions: Our app may request:
- Camera access (for document upload or video calls),
- Storage access (to save or upload documents),
- Location (to assist in delivery or services),
- SMS and Phone (for OTP verification or communication).
Location Data Collection
We collect and use your device’s location information to provide accurate medical services, such as locating nearby pharmacies and ensuring timely and correct delivery of medical products. Your location data is only accessed with your consent and is never shared with third parties except as necessary to provide these core services.
Use of Information
We use Your information:
- To provide, improve, and personalize our Services;
- For internal operations, IT support, and delivery;
- To manage payments and transactions;
- To detect and prevent fraud;
- To provide service updates and resolve disputes;
- For marketing (only if You opt-in);
- To comply with legal obligations;
- For analytics and research;
- To contact You via phone, SMS, email, or WhatsApp.
Sharing of Information
1. With Third-Party Service Providers: We may share Your data with delivery partners, analytics providers, auditors, and payment gateways—all bound by confidentiality and data protection obligations.
2. Legal and Regulatory Compliance: We may disclose Your data:
- To comply with law enforcement or regulatory requirements;
- To protect rights, safety, and property;
- In emergencies.
3. Business Transfers: If we undergo a merger, acquisition, or reorganization, Your data may be transferred in accordance with applicable laws.
4. Group Entities & Transfers Outside India: We may share Your data with our affiliates or group companies, including those located outside India, ensuring similar levels of protection.
Data Security
We employ robust technical and organizational measures to protect Your data. In case of a suspected breach, notify us immediately at support@med1india.com.
Data Retention
We retain Your data as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce our agreements. Backup data may be retained for audit, tax, or legal reasons.
Grievance Officer
We have appointed a grievance officer for privacy-related concerns:
Neeraj Jain
📧 grievanceofficer@med1india.com
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on the Platform and will be effective upon publication. Continued use of the Platform after any update constitutes acceptance